Privacy Policy

Last updated: October 23, 2026

CutVault is a product of Rite Side Digital Marketing Agency LLC (“CutVault,” “we,” “us,” or “our”), a Texas limited liability company.

This Privacy Policy explains what information we collect, how we use it, when information may be shared with service providers, and the choices and rights available to you.

This Policy applies to the CutVault desktop application, CutVault websites, trial and purchase flows, support communications, connected features, and related services.

1. Your Local Files and Creative Content

CutVault is a desktop application designed so that your original creative files can remain in the storage locations you choose.

CutVault does not require you to upload your design library to CutVault servers in order to organize and use the desktop application.

Your original files may remain on your computer, external drives, locally synchronized folders, or other storage locations you choose to use with CutVault.

As part of normal application usage, CutVault does not upload or store the contents of your original design files, artwork, project files, or finished-work photos merely because those files are part of your CutVault library.

Certain connected features may transmit information when you intentionally choose to use those features. Information that you deliberately submit through an online feature or provide to us for customer support is not considered exclusively local information.

2. Information We Collect

We collect limited information necessary to operate CutVault, process purchases and trials, manage licenses, provide online features, support customers, maintain and improve the software, prevent abuse, and understand how our websites and services are performing.

Purchase and Customer Information

When you purchase CutVault or otherwise interact with our commerce systems, we may collect information such as:

• Your name
• Email address
• Product purchased
• Order status
• Transaction identifiers
• License information
• Customer-service records related to your purchase

Payment card information is processed by payment providers such as Stripe. We do not directly store your full payment card number.

Trial Information

If you request a CutVault trial, we may collect information such as:

• Your name
• Email address
• Referral, community, or source information you choose to provide
• The advertising campaign that brought you to our website, if you arrived from one of our ads
• Trial status
• License information
• Information necessary to issue, activate, and manage the trial

We may use this information to issue your trial, deliver your trial key, provide onboarding or support communications, prevent repeated or abusive trial requests, and communicate with you about CutVault.

License and Activation Information

CutVault may collect information necessary to activate and validate licenses, including:

• License key
• Activation status
• Tier or license type
• Machine or device identifier
• App version
• Operating system or platform
• Other limited information necessary to validate and operate the software

Application Usage and Diagnostic Information

CutVault may collect limited application information necessary to operate, support, improve, and maintain the software.

This may include information such as:

• App version
• Operating system or platform
• Feature or event information, such as when a search is run, a view is opened, a tag is added or a preset is created
• The name of the app a file was opened with
• Session length and setup progress
• Library-size counts, such as the number of files, PNG files, folders, presets, tags and finished photos
• The names of the laser machines you add in CutVault
• License and activation information
• Limited diagnostic or reliability information, such as how long a library scan took

We may use this information to maintain licensing, troubleshoot problems, understand application reliability and feature usage, improve CutVault, and provide customer support.

Application usage information does not include file names, folder paths, search terms, or the contents of your original design files, artwork, project files, or finished-work photos unless you intentionally provide that information through a feature that requires it or send it to us for support.

Usage sharing is on by default. You can turn it off at any time in CutVault under Settings → Privacy (“Help improve CutVault”). While it is off, CutVault does not record or send usage events or library-size counts. License validation and the connected features you choose to use still connect as described in this Policy.

Email and Communications

If you request a trial, make a purchase, join a waitlist, subscribe to updates, or contact us for support, we may store information such as your name, email address, and communication history.

We may use this information for transactional messages, product information, onboarding, support, and marketing communications where permitted.

You may unsubscribe from marketing communications using the unsubscribe link included in applicable emails.

3. Website and Marketing Information

When you visit a CutVault website, interact with a landing page, submit a form, or arrive through an advertisement or referral link, we may collect limited technical and interaction information.

This may include:

• Browser type
• Device type
• Operating system
• Pages viewed
• Referring page or campaign
• Form interactions
• Approximate geographic region derived from network information
• Advertising or referral source
• Similar website interaction information

We use this information to operate and improve our websites, troubleshoot problems, measure advertising effectiveness, prevent abuse, and understand how visitors interact with CutVault marketing pages.

Our websites may use cookies, pixels, local storage, or similar technologies where applicable.

These website technologies do not provide us with the contents of the design files stored in your CutVault desktop library.

4. How We Use Information

We may use information collected through CutVault and related services to:

• Process purchases
• Deliver trial and paid license keys
• Activate and validate licenses
• Operate connected features
• Provide Community Presets and other online features
• Provide customer support
• Troubleshoot errors and reliability issues
• Understand application and feature usage
• Improve and maintain CutVault
• Prevent fraud, abuse, unauthorized access, and license misuse
• Measure website and advertising performance
• Send transactional communications
• Send product updates or marketing communications where permitted
• Comply with legal obligations
• Protect CutVault, our users, and our rights

5. License and Application Validation

CutVault periodically connects to online services to activate or verify licenses and to operate certain connected features.

During license and application validation, CutVault may transmit information such as:

• License key
• Machine identifier
• App version
• Platform
• Activation status
• Other limited information necessary to validate the license and operate the software

CutVault may also transmit limited application information as described in this Policy.

The contents of your original design files are not transmitted as part of normal license verification.

Most of the CutVault desktop application can continue to work locally between required online check-ins. Features that retrieve or synchronize online information require an internet connection while those features are being used.

6. Community Presets and Connected Features

Certain CutVault features use an internet connection to retrieve, submit, or synchronize information.

For example, Community Presets may exchange information necessary to display, save, search, or contribute shared settings.

Depending on the feature, this information may include:

• Machine information
• Material information
• Setting values
• Notes
• Photos or other information intentionally submitted to the feature

Information that you intentionally submit to an online or community feature is transmitted as necessary to provide that feature.

Community and connected features are separate from the local storage of your original design library.

7. Optional Third-Party Integrations

CutVault may offer optional integrations with third-party services.

If you choose to connect or use a third-party integration, CutVault may exchange the information necessary to provide the feature you requested.

The information exchanged depends on the third-party service and the feature you choose to use.

We do not access a third-party account merely because you use CutVault. Access occurs only when you choose to connect or use the relevant integration.

Third-party services are also governed by their own privacy policies and terms.

8. Information You Provide for Support

If you contact CutVault for support, you may choose to provide information such as:

• Screenshots
• Files
• Logs
• Device details
• Project information
• Machine information
• Other information relevant to your support request

We use information submitted for support as reasonably necessary to investigate, respond to, and resolve your request.

Information intentionally sent to support is not considered information that remains solely on your computer.

9. Data Stored on Your Computer

CutVault stores application data locally on your computer.

This may include information used to organize and work with your library, such as:

• File references
• Tags
• Categories
• Machine information
• Material presets
• Notes
• Thumbnail images
• Project-related information
• Other CutVault library information

Your original design files remain in the storage locations you choose.

CutVault does not require you to upload your design library to CutVault servers in order to organize and use the application.

Certain limited application, license, machine, library-size, or diagnostic information may be transmitted as described elsewhere in this Policy.

If you uninstall CutVault or use available data-clearing options, locally stored CutVault application data may be removed from that computer.

10. Third-Party Service Providers

We use third-party service providers to operate CutVault, process payments, deliver communications, provide infrastructure, prevent abuse, provide analytics, and measure advertising.

These services may include:

Stripe

Used for payment processing.

Stripe processes payment card information according to its own privacy policy and terms.

Supabase

Used for trial requests and for application and license-related services, including storage or verification of license, activation, and limited application information.

FluentCRM

Used for email and customer communications.

FluentCRM may store information such as your name, email address, communication status, and related customer information.

Microsoft Clarity

Used on our website to record how visitors interact with our pages, such as clicks, scrolling and the pages viewed, so we can improve the CutVault web experience. Clarity does not run in the CutVault desktop application.

Meta Platforms

Used for advertising measurement, campaign attribution, and conversion tracking related to CutVault websites and advertising. The Meta Pixel on our website records page views and completed trial requests.

Cloudflare Turnstile

Used to help protect our trial forms and services from automated abuse, bots, spam, and malicious activity.

We may also use other hosting, security, analytics, advertising, communication, or infrastructure providers reasonably necessary to operate CutVault and related services.

We may share limited information with service providers only as reasonably necessary for them to provide services on our behalf.

We do not sell personal information to third parties for their own marketing purposes.

11. Advertising and Measurement

We may use advertising and measurement services to understand whether CutVault advertising and marketing campaigns are effective.

These services may receive limited information about:

• Visits to our websites
• Advertising or referral source
• Page interactions
• Trial requests
• Purchases
• Other conversion events

Advertising and measurement technologies may use cookies, pixels, local storage, or similar technologies as permitted by applicable law.

These services do not receive the contents of your locally stored CutVault design library merely because you use the desktop application.

12. Security and Abuse Prevention

We may collect and use limited technical, account, license, device, network, trial, transaction, and usage information where reasonably necessary to:

• Prevent fraud
• Prevent repeated or abusive trial requests
• Detect unauthorized access
• Enforce license limits
• Investigate misuse
• Protect our systems
• Protect customers
• Respond to security threats

We may retain information reasonably necessary to investigate abuse, enforce our agreements, comply with legal obligations, or protect our rights.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

This may include retaining information as necessary to:

• Provide CutVault and related services
• Maintain licenses
• Provide customer support
• Maintain business and accounting records
• Comply with legal obligations
• Resolve disputes
• Prevent fraud or abuse
• Enforce our agreements

Retention periods may vary depending on the type of information and the reason it was collected.

14. Security

We use reasonable administrative, technical, and organizational measures designed to protect information under our control.

However, no system, network, transmission method, software application, or storage system can be guaranteed to be completely secure.

You are responsible for maintaining reasonable security over your own computer, storage devices, accounts, passwords, and local files.

15. Legal Disclosures

We may disclose information if required by:

• Applicable law
• Legal process
• Court order
• Valid governmental request

We may also disclose information when we reasonably believe it is necessary to:

• Protect our rights
• Investigate fraud or abuse
• Protect the safety of users or others
• Prevent malicious activity
• Enforce our agreements

16. Business Transfers

If Rite Side Digital Marketing Agency LLC, CutVault, or substantially all related assets are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information covered by this Policy may be transferred as part of that transaction, subject to applicable law.

17. Children's Privacy

CutVault is not directed at children under 13 years of age.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

18. Your Privacy Rights

You may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to applicable legal or operational retention requirements
• Unsubscribe from marketing communications
• Request information about how your data is used

Depending on where you live, applicable law may provide additional rights relating to access, correction, deletion, restriction, portability, or objection to certain processing.

We will respond to valid requests as required by applicable law.

To submit a privacy request, contact us at:

support@cutvault.app

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we may notify you by email, through the application, through a notice on our website, or by another appropriate method.

The revised Privacy Policy becomes effective when posted or on the effective date identified in the updated Policy.

Your continued use of CutVault after an updated policy becomes effective constitutes acceptance of the revised Policy to the extent permitted by applicable law.

20. Contact

If you have questions about this Privacy Policy or CutVault’s privacy practices, contact us at:

Rite Side Digital Marketing Agency LLC
Email: support@cutvault.app